Please read the following Terms and Conditions carefully.
By registering as a CasinoCastle member and by wagering on this website you fully accept and understand that all of the following terms and conditions apply.
In the following Terms and Conditions, 'you' or 'your' or 'user' or 'player' or 'member' or 'applicant' refers to any person who uses the software provided on the CasinoCastle website. And unless otherwise stated, 'we', 'us' 'ours', 'company' or 'website' refers collectively to CasinoCastle ( www.CasinoCastle.com ) and its subsidiaries, affiliates, directors, officers, employees, agents and contractors.
The CasinoCastle website domain and site is owned by Mangus Solutions Ltd. The system is powered by software provided by Parlay Entertainment and Mobilots. This website operates pursuant to the Laws of Panama.
You may only open and use one single account. All players agree to this by checking off the Terms and Condition recognition statement upon registration. Multiple accounts are subject to being disabled. Winnings derived from multiple accounts will be forfeited and will not be paid out as they would have been won illegitimately. Deposits made by players into a multiple account are not cashable or refundable.
All applicants must be 18 years of age or over and in any case shall have attained the age of majority as stipulated in their country, state or province of residence to register with CasinoCastle. CasinoCastle absolutely prohibits minors or those underage from participating in any of the games or using the Services. We reserve the right to ask for proof of age from any Player and suspend their account until satisfactory documentation is provided. It is each Player's responsibility to check that the laws in their province/state/country concerning gambling allow them to use our services prior to registration.
You must keep your registration (Player Profile) details up to date at all times. If you change your address, email, phone number or any other contact or personal information, you must contact support@CasinoCastle.com in order to update your account information.
The Player is solely responsible for keeping his/her account username and password secure and secret and will take appropriate measures to protect that information. The Player is solely responsible for any deposits, wagers, losses or other transactions which may be made or occur involving the Player's account. If a Player misplaces, forgets, loses account information, or if a Player gives away, discloses or loses his or her account number and password, CasinoCastle will not be responsible and will not be held liable for any amounts in or claims regarding that account. Any actions carried out through your account will stand if your username and password have been entered correctly. If you have forgotten your password, you can retrieve it here.
Upon the successful registration of each player, the Player is bound by and agrees to the acceptance of; the terms and conditions of this agreement (and their amendments), and the rules of the game(s). By accepting and playing any of our promotional offers, the member confirms that the promotional terms and conditions have been read, understood and agreed to.
You expressly agree that CasinoCastle may, from time to time, in its sole discretion, communicate with You via SMS text messaging sent to you by CasinoCastle or its third party service providers. Such SMS text messages may include marketing offers as well as any other information related to Your activities, account or related transactions. You may opt out of such messaging by emailing to us at firstname.lastname@example.org.
We recommend that all members print out (or save to file) all transaction records, rules, cancellation policies, and withdrawal policies. It is also recommended that you read the section related to the Terms and Conditions of each Promotion, or to specific Promotion Bonus Terms.
All accounts will be activated immediately upon registration and future communications will take place through the email address and/or mobile number provided. If the email address is invalid or was incorrectly entered at the time of account registration, CasinoCastle will prompt the player to correct or provide a new valid email address where the player can be contacted directly. CasinoCastle reserves the right to suspend all activities on the account until all account details are verified.
CasinoCastle shall accept no liability for any damages or losses which are deemed or alleged to In orderhave risen out of or in connection with Casino Castle’s Services or Website; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the Website or its content or any errors or omissions in the Website's content. CasinoCastle reserves the right to close or suspend your account at any time.
All website tournaments and offers are limited to one per person, family, household address, IP address, email address, telephone number, debit/credit card and shared computer, ie.: school, university, public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to you or group of Players. The terms and conditions of each offer can be read in the section dedicated to bonuses and other offers.
We reserve the right to refuse or limit any wager(s) at our sole discretion. In circumstances where a stake is deemed to be or is declared void by us, any sum deducted from your account with respect to that stake or wager shall be credited back to your account. Wagers shall only be valid if accepted by our server and subject to the Agreement. Until acceptance, no communications from you shall be binding on us and all information displayed on this site constitutes an invitation to play only. Malfunction (whether on this Website or with your equipment) voids all pays and plays. Should we determine to waive a rule in the interest of fair play to you, it shall only be for that instance and shall not set a precedent for the future.
A maximum of $5.00 or 10% (whichever is lower) of any bonus type received, or any winnings derived from bonuses may be wagered at a time, per game round, spin or hand. Any breach of this or any other Bonus Terms may lead to bonus and winnings being voided, bonus privileges revoked and/or account closure.
Cash: Deposits & Winnings
Available on all Casino games and Bingo
Casino Bonus Bucks
Available on all Casino games and Bingo
Chat Bingo Bonus
Available in Bingo Rooms only
Employees of CasinoCastle, its licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to register to this website and participate in the Games.
Although the internet has a global audience, there’s no single piece of legislation that covers the legality of online gambling for the entire world. Instead, most countries have their own local laws that deal with the relevant legal and regulatory issues. These laws can vary wildly from one region to the next, which means that what’s legal and what’s not depends entirely on where you live. It is therefore the sole responsibility of the Player to ensure that they are abiding and conforming to their local laws at all times.
Should an account remain dormant or inactive with no account transactions for a period exceeding one hundred and eighty days (180) days and where the account also has a balance, CasinoCastle shall attempt to contact you with a view to return any remaining funds. Should this not be possible, the remaining balance (if any) may be forfeited. An exception may be made when a player proves a genuine reason for inactivity during this period and all balances will be reinstated under the account.
Aside from any play-through or wagering requirement, in our lone and absolute discretion, you may lose any bonuses and winnings obtained if these balances are not used by you within a period of six (6) months from the date on which such bonus(es) or winnings were issued to you. Please note that specified time frames as indicated and associated with a respective bonus or balance shall supersede if the date(s) or timeframe(s) are less than that noted above.
Loyalty and Compensation points awarded shall be viewed as Bonuses and the non-use of these will be applied.
Only players residing in; and/or citizens of the following countries are permitted to register an account on this website, play our games and participate in our promotions: United States, Canada, Australia and United Kingdom.
The transfer of funds between individual accounts is strictly prohibited.
CasinoCastle reserves the right, in its sole discretion, to permanently disable your account at any time without notice to you. Any balance in your account at the time of such cancellation will be credited to your credit/debit card and/or sent to you by cheque, wire or money transfer. However, CasinoCastle reserves the right, in its sole discretion, to void any winnings and confiscate any balance under any of the following circumstances:
You are entitled to close your account and terminate these Terms and Conditions on not less than four (4) working days' notice to us at any time, provided that your account does not show a balance that is due to us, by contacting us at support@CasinoCastle.com, in each case clearly:
Indicating your wish to close Your Account and stating the reasons why you wish to close your account.
We will reply to your request, confirming closure of your account and the date on which such closure will be effective, within a reasonable time, provided that you continue to assume responsibility for all activity on your account until such closure has been carried out by us.
The Terms and Conditions shall terminate with effect from the date on which the closure of your account takes effect. When you request closure of your account we will return any outstanding balance in your account to you, using the same method of payment which was used to fund your account, or such other accepted updated payment methods with which you have provided to us subsequently, except where we are withholding such monies as a result of Cheating, Irregular Play, Collusion, Fraud and Criminal Activity, or breach of the terms of these General Terms and Conditions.
We hereby grant you a revocable, non-exclusive, non-transferable right to use the CasinoCastle Website and the Software and all content derived from the CasinoCastle Website and the Software, including copyright and all intellectual property rights therein, in connection with the Service in accordance with these Terms and Conditions.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the CasinoCastle Website and the Software shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us or our licensors.
You acknowledge and agree that the material and content contained within the CasinoCastle Website is made available for your personal non-commercial use only. Any other use of such material and content is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with, or create derivative works of such material and content.
If you have any disputes with regard to any outcome of any Game, you must submit in writing the disputed numerical Game Identifier (Game ID) along with a written explanation outlining the details of the dispute by email to support@CasinoCastle.com within 24 hours of the disputed event.
CasinoCastle's server software shall be the official register of all gaming transactions. In the event of a discrepancy between the result showing on Player's downloaded Casino Software and the Casino's server software, the result showing on the Casino's server software shall be the official record and shall govern the result of play and shall be the its final and official result. The Company shall not be liable for any amounts resulting from any such discrepancy.
CasinoCastle shall not be liable for any damages caused by the following scenarios:
Please note that under no circumstance will CasinoCastle be liable for information or communication received or derived from third parties, whether or not we appear to be the source of such information or to have endorsed or linked to such information.
All rules and terms and conditions posted on our website or in email offers are final. Information given by support personnel which contradicts any of these rules and terms and conditions, constitutes a mistake on the part of that individual and, while unfortunate, is null and void.
Should any game be at any time interrupted and/or disconnected, the situation at the point of interruption and results from the previous game should be displayed when the player re-starts the game. If the player is disconnected from the CasinoCastle server mid-game, the player will be able to continue and complete that game exactly as if the player had never left. If CasinoCastle's server did not receive the player's wager, the player's balance will not have been reduced and the player will see the result of the previous wager.
In the event that you are unable or fail to finish a multi-stage game (ie.: our iSlots) before signing out of the website, application or software, you must complete that same game the next time you sign in.
We do not accept any liability whatsoever for technical failures which are caused by the equipment which you are using to access the Website, or faults which relate to your or their internet service provider.
Where a manifest error, mistake or system failure results in an incorrect odd, line or handicap taken in a bet, including but not limited to palpable error, the bet, or that part of the bet if it is a multiple bet/parlay will be null and void.
In the event of a system malfunction all wagers are void. Refunds may be given solely at the discretion of CasinoCastle management.
CasinoCastle will not be liable to refund any deposits from payment gateways that (for reasons known or unknown) do not reflect in your gaming account until such time that the Company has identified the funds and have confirmed that they have cleared and reflect in the bank account of CasinoCastle. At such time, these funds will be credited to your player account or refunded back to the same funding method used (if requested).
CasinoCastle reserves the right to void any winnings that were obtained as a result of hardware/software error or malfunction. Players found abusing such errors/malfunctions are subject to having their account closed and any deposits and/or winnings forfeited. In the event of a Website system malfunction all bets are void.
By accepting any prize and/or winnings, you agree and consent to having your username or a likeness used for advertising and promotional purposes without additional compensation. Additionally, you hereby resign all rights in any materials used for advertising and promotion and agree that all rights in and to such materials will belong to the CasinoCastle.
CasinoCastle reserves the right to suspend, modify, remove or add to the Website any games or software at its sole discretion with immediate effect and without notice. CasinoCastle shall not be liable to you for any loss suffered by you resulting from any changes made or for any modification or suspension of or discontinuance of the Software or Services and You shall have no claims against CasinoCastle in such regard. CasinoCastle Management holds the right to amend any promotion with the necessary changes or discontinue completely without prior notice.
Upon requesting your first withdrawal, CasinoCastle will request copies of the following:
• Valid photo ID, such as Driver’s License or Passport.
• Proof of Residence, such as a utility bill (no older than 3 months).
• Please note in addition to the above, CasinoCastle reserves the right to request copies or proof of ownership of the deposit method(s) used to fund your account at any time.
All purchases are held in the name of this website, the funding method's descriptor name or CasinoCastle until such time that they become settled by the bank.
Therefore, please note: a person attempting to make a deposit on our site will only become a valid player once a transaction has been fully settled via the player’s bank and the funds are reflected in the Website’s bank account. Prior to this, CasinoCastle reserves the right to accept or decline this purchase/deposit and as such, these transactions are placed in the name of the website, until settlement is confirmed.
The minimum deposit is $25. Deposits as low as $5 are only allowed with Bitcoin and other crypto currencies.
Players won’t be allowed to make a new deposit if their cash balance is equal to or greater than $100.
If a debit or credit card, bank wire, money transfer, or e-wallet has been used to deposit moneys, the name must match the name registered on the card, or the name of the bank account holder, or e-wallet account holder, and any and all of them must match the name listed in your player account profile with CasinoCastle.
Withdrawals by wire, cheque, debit or credit card, or e-wallet will only be payable to the exact name used when registering with us. Where this is not the case the account may be suspended. Where an account is suspended, you should contact support at support@CasinoCastle.com for details of our verification process.
Note that there will be charges for withdrawals, levied by the different payment processors. The preceding may range from $0 to $100 per transaction, depending on: (i) payment method (ii) withdrawal amount. These service fees include, but are not limited to, wire remittance fees, wire acceptance fees, foreign exchange differences, transaction fees etc. All of these fees will be borne by you, as the player.
Bank Wire: $75
Checks and Person to Person payments: $30
The Player accepts that it is their sole responsibility to ascertain whether they have sufficient funds in their bank account or e-wallet at the time that the deposit is made. CasinoCastle reserves the right to reject deposits with insufficient funds in the account to be debited at the time of the deposit and/or void any winnings accrued as a result of that deposit.
Returns, disputes or unsettled transactions from any credit/debit card, bank transfer solution or e-wallet will not be accepted by CasinoCastle. In the event that CasinoCastle receives any returns, all winnings will be lost, even if the returns have been subsequently settled and CasinoCastle reserves the right to take any action against the perpetrator, including the reporting of such conduct to credit and processing agencies.
The minimum withdrawal amount is $100. The maximum amounts allowed are $3,000 weekly and $10,000 monthly.
Withdrawals under $3,000 will be paid out in lump sum. Withdrawals higher than $3,000 will be paid out in increments of $3,000 based on agreed upon terms between the player and CasinoCastle.
Note that any remaining unpaid balances may still be requested for reversal.
Players must meet the rollover required as per the Bonus and Wagering section of our terms and conditions.
Whenever a withdrawal is made, the bonus balance is zeroed-out. In effect, the Player will lose any remaining bonus balance.
In order to request a payout, players need to have at least a successful deposit of $25+ made in the last 30 days.
For a promotion that is awarded without the need for the player to make a deposit (including but not limited to: free spins, casino bonuses, cash rewards) the maximum combined withdrawal amount for winnings generated from the promotion is $100; and the 30-day rule outlined above applies.
Unless otherwise stated, players need to have at least a deposit of 25+ made in the last 7 days to qualify for prizes on any kind of tournament (this includes but are not limited to: Slot tournaments, Blackjack and Poker Tournaments, Slot missions, quest achievements, bingo tournaments). Tournament prizes and winnings resulting from these prizes will be void if the player wins without meeting the 7 day rule mentioned above.
Bingo 10x max cash out: Maximum Withdrawal in Bingo is determined solely by the amount of the deposit. For example, you deposit $100 and win 1 or more Bingo games, the maximum you are eligible to withdrawal is $1,000 ($100 x 10).
Unless specifically stated otherwise, the bonus amount is always considered non-cashable in Bingo and will be removed from the amount of your withdrawal request. E.g., if a Player with Bingo activity receives a bonus of $100 and later requests a $500 withdrawal, the $100 bonus will be removed, and the withdrawal will total $400. Withdrawal requests made for less than the bonus received will be denied and returned to the Player's account.
Before you make any withdrawal, your identity needs to be verified by the CasinoCastle. You will need to submit the required documents as provided under the ID Verification clause above. In addition to that, you may be requested to complete and return a copy of a Deposit Acceptance Form within 48 hours from the time you requested the withdrawal. You will need to complete, sign and return the signed form back to the CasinoCastle. Failure to do so within a specified time of 72 hours from time that you received the form will invalidate your withdrawal request.
You may request a withdrawal at any time. Withdrawals are reviewed and approved by our team once a week on Tuesdays. You may cancel any Withdrawal request(s) at any time provided that said request(s) has not already been approved and sent. We aim to provide prompt payouts to all our players. While a payout is pending or in processing status, the system will not allow customers to make a deposit. All requests are reviewed every Tuesday. Your payment will be made within 7 business days after approval. Withdrawal times may vary due to processor availability.
Payouts requested on Tuesdays will be reviewed by our processing team until Tuesday of the following week.
The minimum amount allowed to process a withdrawal is $100.00. All withdrawals by check or money transfer may be subject to a processing fee.
In order to ensure the security of your withdrawal, www.CasinoCastle.com may require certain ID verification for withdrawals. We reserve the right to request copies or proof of ownership of the deposit method(s) used to fund your account at any time.
Please note that withdrawals will not be reviewed on public holidays. If a public Holiday happens to be on a Tuesday, the review process of withdrawals might be moved to the next business day.
We reserve the right to recover any fees covered on deposits without prior notice if little or no play is made between deposit and withdrawal.
Updating or adding additional payment details that are not permitted by the system may only be done by contacting support@CasinoCastle.com. It is your responsibility to make yourself aware of the terms upon which your payments are accepted.
The Player agrees to hold CasinoCastle, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify the same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of Player's (i) use of the CasinoCastle website, (ii) use of any materials at or obtained from the website, (iii) participation in the Games, (v) the acceptance of any Prize, or (v) use of the CasinoCastle Software, (vi) delays or interruptions in operations or transmission, (vii) loss or corruption of data, communication or lines’ failure.
CasinoCastle (including its parent and subsidiary companies, its employees, officers, directors and any and all associated or affiliated persons or organizations) will not be liable to you in contract, tort (including negligence) or otherwise for any business losses, including but not limited to loss of data, profits, revenues, business, opportunity, goodwill, reputation or business interruption or for any losses which are not currently foreseeable by us.
The Player further and specifically indemnifies and holds harmless CasinoCastle, its parent and subsidiary companies, its employees, officers, directors and any and all associated or affiliated persons or organizations against any and all costs, expenses, liabilities and damages arising from any legal or other action taken either by or against the Player arising from any and all interaction with the Website, the Company and/or its employees, officers, directors and any and all associated or affiliated persons or organizations.
Such action shall include (but not necessarily be limited to) any actions that might arise as a result of the illegality of online wagering within the Player's jurisdiction.
The Player confirms that any play at CasinoCastle (including incidental activities such as opening an account, making deposits or bets, or withdrawing winnings) is purely for personal enjoyment, recreation and entertainment. Any other use is strictly prohibited. The Player represents and warrants that Player's interest in and use of the Games and the Website is not professional. Further, by playing the Games, the Player confirms that he or she does not find the Website, the Games or online gaming to be offensive, immoral, objectionable, unfair or indecent.
The Player acknowledges that some people have an addiction to gambling and/or other inabilities to control their gaming and wagering activities. The Company will not in any event be liable in any way to any such person for any losses, damages or other effects of such problems or activities (without limiting the scope of any other provision of these Terms and Conditions).
You are solely responsible for any applicable taxes on any prizes and/or winnings that you collect from the Website. CasinoCastle does not provide advice to Account Holders regarding tax and/or legal matters.
The casino does not and will not report any winnings to any authority (tax or otherwise). The Player is solely responsible for their winnings and/or for any liability(ies) that may or may not entail in your jurisdiction. By the same token, The Casino will not attest to any third party the status of your account or the results of any activity registered in your account as a result of a winning or a loss.
CasinoCastle is not a financial institution and thus any deposits made into Player's account are not due any interest payments on the deposit(s) whatsoever.
The use of the $ symbol indicates US Dollars only. If you deposit with your local currency it will be converted into US funds at the time of the transaction.
If we fail to insist upon strict performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, the Operator's original intent.
Unless otherwise expressly stated, nothing in these Terms and Conditions shall create or confer any rights on any persons not party to these Terms and Conditions.
We reserve the right to transfer, assign, sub-license or pledge, in whole or in part, any of the rights and obligations granted to or imposed upon us by these Terms and Conditions. You may not transfer, assign, sub-license or pledge any of the rights and obligations granted to or imposed upon you by these Terms and Conditions.
Unless the context otherwise indicates, these Terms and Conditions set out the entire agreement between us and supersede all prior oral or written agreements, arrangements or understandings between us. You acknowledge that you are not relying on any representation, agreement, term or condition that is not set out in this Agreement.
In this Agreement the headings are used for convenience only and shall not affect its interpretation. References to persons shall include incorporated and unincorporated persons; references to the singular include the plural and vice versa; and references to the masculine include the feminine.
All bonuses and no deposit special offers including Free spin offers will strictly adhere to our single account policy as outlined in our Terms and Conditions.
Unused Bonuses and Free spins will be removed by the system after 7 days after being issued.
Unless otherwise stated in any specific promotion, all deposit bonuses (or match bonuses) are subject to a minimum wagering requirement of 30 times (30x) the value of the deposit plus the bonus.
Certain games have different rules regarding the percentages that contribute towards fulfilling the play-through requirements. Listed below is the percentage of contribution for each game:
All Bonuses and Free Spin Offers are awarded for entertainment only and are intended for recreational players.
We reserve the right to revoke bonuses and Free Spins, withhold any withdrawals and/or void any unfair winnings of players deemed in our sole discretion to be abusing or exploiting our bonus and Free Spin offers or who take part in any fraudulent behavior.
Chat rooms are meant to have fun in; make new friends and play chat games where the members can win extra bonuses to play more bingo.
Repeated failure to follow these rules will result in loss of chat privileges ranging from 24 hrs to permanently.
You should speak to the Chat Master (CM) politely at all times and respect their authority as it is their job to make sure the games run smoothly and are enjoyable for all players.
NO complaining. All complaints must be directed to the Help Desk so as not to disturb the chat or cause a confrontation.
Don’t use capital letters when typing, as this is at times considered yelling and rude. Only the Chat Masters (CM) may use capitals and red font to differentiate themselves from other players and so that players can see any instructions clearly.
Do not advertise any other online bingo site, gambling site or personal website in any of our chat rooms.
No posting of any Instant Messaging name, ID’s, Social Networking/ID’s or email addresses in open chat.
Do not ask other players for gifts or loans of money.
Do not use indecent language; this includes swearing, racist insults, sexual and political comments. If we catch anyone trying to elude the chat filter it will be considered as a serious fault and chat privileges will be disabled without warning.
Chat room bonuses are offered as a way of providing additional fun and chances to win for regular players and chatters. Bonus bucks are intended to enhance the chatter’s gaming experience online.
Bingo Bucks are awarded in chat to active players who are playing bingo, with a minimum of 4 cards. An active player is a player who has made a deposit in the past 7 days. Only players who are playing bingo in the same stream the chat game is being offered are eligible to receive bingo bucks. Bonus bucks are given at the discretion of the Chat Masters according to CasinoCastle specials guidelines. Bonus money may not be withdrawn or transferred.
CasinoCastle reserves the right to withdraw any bonus offer, or bonus money if we determine that the bonus is being abused. All bonus offers are subject to change, withdrawal or termination at any time, at the sole discretion of CasinoCastle.
Please refer to this page for any changes that may occur at our discretion.
Should you need any advice regarding these or any other part of our service, please contact us at: support@CasinoCastle.com.