To validate your account, simply send us the following information: Proof of your identification and age as required by the Online Gaming Commission. We require this info to protect our players in case they have been a victim of identity theft:
We also need a copy of the front of your credit/debit card. We only need to see the name and last four digits of the card so feel free to block out the first twelve digits. To send them to us, you can scan or digitally photograph them and e-mail them to [email protected]
We are proud to offer our players a Daily Reload Bonus Program that no competitor can beat! This is how much you'll get on a regular basis on your first deposit of the day:
First Deposit of the Day Rewards:
Free Bonuses are aimed to extend your playtime at CasinoCastle! We value you as a paying customer and offer you these bonus perks for playing with us.
To keep our games fair for everyone, we make sure no players in the community are abusing the bonuses awarded. Since these added bonuses are the property of CasinoCastle, management reserves the right to investigate, cancel, suspend or lock any account if bonus abuse is suspected. Furthermore, all bonuses and subsequent gaming activity may be revoked and voided, and any available deposits returned if bonus is being abused i.e. such as the suspension of the base bonus & special surprise bonus offers.
Players are rewarded with big prizes, fast payouts, a strong rewards program and free bonuses to extended playtime. This is all possible because we have very transparent bonus rules on the vast amount of free money we award to our loyal recreational players.
Free Bonuses are aimed to extend playtime and are intended for genuine recreational players only.
The daily deposit bonuses along with any special surprise bonus days are intended for genuine recreational players only.
Abuse of any bonus offer will not be tolerated. CasinoCastle reserves the right to investigate, cancel, suspend or lock any account if bonus abuse is suspected .
At management discretion, all bonuses and subsequent gaming activity may be revoked and voided, and any available deposits returned if bonus is being abused i.e. such as the suspension of the base bonus & special surprise bonus offers.
You can use your welcome balances to play the Classic Games like Pirates Treasure, Serpent's Riches, Fruity Frenzy, Trolling for Treasure, etc. You can access these games by going to "Games" and selecting "Video games".
Promo codes are valid for new members only. No deposit codes can be claimed from the registration page when you register a new account. Existing accounts qualify for deposit bonus codes only that can be claimed from inside the cashier.
Making your deposit at www.CasinoCastle.com is super-fast and easy. Upon opening your account, you will receive your username and password. You are now ready to make a deposit after you log in by simply clicking on the Cashier icon, followed by the Deposit option.
Once you're there, proceed to select your preferred Deposit method, fill out the required fields and that's it. You're all set to play and win like never before.
Customer Support: For assistance with your deposits, please click here for Live Help.
General Questions: [email protected]
In most cases your deposit will be processed immediately, but deposits made by cash transfer can take up to 20 minutes for verification. In certain unusual cases your Deposit could take up to 24 hours to process.
If for any reason your Deposit is not approved, you will be notified by Email within a few minutes and a customer support agent will be ready to help you.
www.CasinoCastle.com uses the latest encryption and protection technologies to ensure that your financial information is completely secure. You can feel confident submitting your Credit Card details on our secure form.
It is fast, user friendly, and 100% secure. However, if you prefer, we do offer the option of calling in with your details or contacting us via live chat.
There are many reasons a deposit could be declined. Oftentimes your credit card is not authorized for international transactions. Simply check that this is not your case.
MasterCard, American Express and Discover transactions are two times more likely to be accepted when making online purchases. Alternatively, Bitcoin is the easiest way to deposit and get paid at www.CasinoCastle.com, or you can try any of our other quick and easy to use deposit methods in the Cashier.
In order to provide safe, secure and fast transactions, www.CasinoCastle.com employs the services of a number of secure processors. Due to the high volume of transactions we handle every day, you may see a different billing descriptor depending on the processor securing your transaction.
If you would like more specific information on how your transaction will be displayed on your bank statement, please contact us and we can provide you with the most up to date descriptors.
To request a payout, visit the Cashier section under "My Account" and click on the "Request a payout" button. Next, enter the amount you would like to withdraw, in addition to the method you'd like to use.
Fill out any required information related to the withdraw method you have chosen. Click the 'WITHDRAW' button and that's it! Our team will review and approve your payout within the next days. You can also check "My Reports" section to monitor the status of your withdrawal.
We aim to provide prompt payouts to all our players. You will have no limitations on depositing or using your account while you wait for the Processing Department to approve and process your request. All requests are reviewed every Tuesday. Your payment will be made within 7 business days after approval. Withdrawal times may vary due to processor availability.
The minimum amount allowed to process a withdrawal is $100.00. All withdrawals by check or money transfer may be subject to a processing fee.
In order to ensure the security of your withdrawal, www.CasinoCastle.com may require certain ID verification for withdrawals. We reserve the right to request copies or proof of ownership of the deposit method(s) used to fund your account at any time.
Withdrawal requests may be canceled and returned to your Casino account at any time before they are processed. Once your withdrawal has been processed, it can no longer be reversed.
In order to process a reversal of a payout request, you must contact our customer support team via email at [email protected] or via live chat.
No hidden fees, no tricks, no funny business! As part of our commitment to providing truly superior service, www.CasinoCastle.com makes every effort to ensure that your payout request is processed as quickly and efficiently as possible.
The minimum withdrawal amount is $100. The maximum amounts allowed are $1,000 weekly and $3,000 monthly.
You may request a withdrawal at any time. Withdrawals are reviewed 24/7 and you are not blocked from depositing while you wait for our Processing Team to make final approvals. Every week our team will review and payout to members every Tuesday.
The minimum withdrawal amount is $100. The maximum amounts allowed are $750 weekly and $1,500 monthly.
Unfortunately, you cannot withdraw any winnings that come from your trial welcome bonuses. Only winnings that come from deposits of $25 or more that are made within the past 30 days from your previous deposit can be withdrawn.
Customers from certain countries are unable to join or may be restricted to play without receiving promotional offers from us. Please visit our Terms and Conditions section to find all restricted countries.
