FREQUENTLY ASKED
QUESTIONS

Account Management & Login Questions

You will receive your username and password in an email after you verify your account via your mobile phone number. If you don't see this in your inbox, please be sure to check your junk folder.
If you don't have access to a mobile phone to verify your membership, you can email support@casinocastle.com and have them set up an account for you and they will send you a new member confirmation email when it is set up.
If you've forgotten your password, you can retrieve it by using the 'Forgot Password' link at the top of the homepage. Simply enter your username and we'll send your password to the email address associated with your www.CasinoCastle.com account.
Make sure you are using the correct account number and password. Erase all temporary internet files from your computer and clear cache memory. Our website is mobile friendly, and it is also compatible with Internet Explorer, Google Chrome, Firefox and Safari browsers. If these tips don't resolve your problem, please contact support@casinocastle.com and we'll be glad to help you.
After you log into your account you will be able to see your available balance at the top of the page. You can also see your cash and bonus balance by clicking on the My Account section.

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Bonus Related Questions

To get your 100 Free spins, follow these steps:
  1. Create your account
  2. Check your email to follow the verification process
  3. Log in and enjoy 10 free spins every day per the next 10 days
Yes, besides the 100 Free spins -no deposit required-, we offer a generous 1300% on deposit bonuses as follows:
  • 1st Deposit - 250% Bonus
  • 2nd Deposit - 350% Bonus
  • 3rd Deposit - 400% Bonus
PLUS: Use Bitcoin to fund your account and we'll add an extra 100% Bonus to each level.

We are proud to offer our players a Daily Reload Bonus Program that no competitor can beat! This is how much you'll get on a regular basis on your first deposit of the day:

First Deposit of the Day Rewards:

  • Deposit $10 - $49 and get a 100% Bonus
  • Deposit $50-$100 and get a 125% Bonus
  • Deposit $101+ and get a 150% Bonus
PLUS 30% BONUS - 24/7 reload bonus on all other deposits that day. Check out our Casino Bonus section to learn more about our bonuses and free spins, and don't forget to check your email frequently for exclusive deals and limited time bonus offers.

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Deposit Questions

Making your deposit at www.CasinoCastle.com is super-fast and easy. Upon opening your account, you will receive your username and password. You are now ready to make a deposit after you log in by simply clicking on the Cashier icon, followed by the Deposit option.

Once you're there, proceed to select your preferred Deposit method, fill out the required fields and that's it. You're all set to play and win like never before.

Customer Support: For assistance with your deposits, please click here for Live Help.

General Questions: support@casinocastle.com

We have many quick and simple ways to fund your account, including Visa, MasterCard, American Express, Discover, Bitcoin and other crypto currencies and money transfers. Simply visit the online Cashier to see all deposit options available in your location.

In most cases your deposit will be processed immediately, but deposits made by cash transfer can take up to 20 minutes for verification. In certain unusual cases your Deposit could take up to 24 hours to process.

If for any reason your Deposit is not approved, you will be notified by Email within a few minutes and a customer support agent will be ready to help you.

www.CasinoCastle.com uses the latest encryption and protection technologies to ensure that your financial information is completely secure. You can feel confident submitting your Credit Card details on our secure form.

It is fast, user friendly, and 100% secure. However, if you prefer, we do offer the option of calling in with your details or contacting us via live chat.

There are many reasons a deposit could be declined. Oftentimes your credit card is not authorized for international transactions. Simply check that this is not your case.

MasterCard, American Express and Discover transactions are two times more likely to be accepted when making online purchases. Alternatively, Bitcoin is the easiest way to deposit and get paid at www.CasinoCastle.com, or you can try any of our other quick and easy to use deposit methods in the Cashier.

In order to provide safe, secure and fast transactions, www.CasinoCastle.com employs the services of a number of secure processors. Due to the high volume of transactions we handle every day, you may see a different billing descriptor depending on the processor securing your transaction.

If you would like more specific information on how your transaction will be displayed on your bank statement, please contact us and we can provide you with the most up to date descriptors.

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Payout Questions

To request a payout, visit the Cashier section under "My Account" and click on the "Request a payout" button. Next, enter the amount you would like to withdraw, in addition to the method you'd like to use.

Fill out any required information related to the withdraw method you have chosen. Click the 'WITHDRAW' button and that's it! Our team will review and approve your payout within the next days. You can also check "My Reports" section to monitor the status of your withdrawal.

Withdrawal options are subject to change due to availability, but we do offer the following options as standard. Additional options may be used as they become available. The standard withdrawal options are:
  • Bitcoin - The easiest and fastest way to get paid!
  • Bank Wire
  • Bank Checks
  • Money Transfer
If you should have any questions or concerns please contact our support team via email at support@casinocastle.com or via live chat.

We aim to provide prompt payouts to all our players. You will have no limitations on depositing or using your account while you wait for the Processing Department to approve and process your request. All requests are reviewed every Tuesday. Your payment will be made within 7 business days after approval. Withdrawal times may vary due to processor availability.

The minimum amount allowed to process a withdrawal is $100.00. All withdrawals by check or money transfer may be subject to a processing fee.

In order to ensure the security of your withdrawal, www.CasinoCastle.com may require certain ID verification for withdrawals. We reserve the right to request copies or proof of ownership of the deposit method(s) used to fund your account at any time.

Withdrawal requests may be canceled and returned to your Casino account at any time before they are processed. Once your withdrawal has been processed, it can no longer be reversed.

In order to process a reversal of a payout request, you must contact our customer support team via email at support@casinocastle.com or via live chat.

No hidden fees, no tricks, no funny business! As part of our commitment to providing truly superior service, www.CasinoCastle.com makes every effort to ensure that your payout request is processed as quickly and efficiently as possible.

The minimum withdrawal amount is $100. The maximum amounts allowed are $3,000 weekly and $10,000 monthly.

Withdrawals under $3,000 will be paid out in lump sum. Withdrawals higher than $3,000 will be paid out in increments of $3,000 based on agreed upon terms between the player and www.CasinoCastle.com. Note that any remaining unpaid balances may still be requested for reversal.

You may request a withdrawal at any time. Withdrawals are reviewed 24/7 and you are not blocked from depositing while you wait for our Processing Team to make final approvals. Every week our team will review and payout to members every Tuesday.

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General Questions

Players must be at least 18 years old or 21 years old as per your own jurisdiction. Please consult your local government laws to ensure you're following them accordingly.
Yes, absolutely. We successfully process a high percentage of instant deposits from U.S. customers.

Customers from certain countries are unable to join or may be restricted to play without receiving promotional offers from us. Please visit our Terms and Conditions section to find all restricted countries.

You'll find a wide assortment of games in www.CasinoCastle.com, including slots, blackjack, video poker and bingo.
A progressive jackpot is a jackpot that sees its value increase with each bet. A small percentage is taken from each player's bet and added to a rising money pot.
Yes, we regularly feature contests and missions for users to participate in. We also award a wide range of prizes and often feature big progressive jackpots. Please check out our Promotions page for more info.

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